ATRC Help Documentation

Sending Emails from WordPress

All emails sent by WordPress will come from wordpress-notifications@palomar.edu. While WordPress will not use any custom “from” addresses that you configure, you can configure a reply-to email address to allow recipients to respond directly to you or your team.

Set a Reply-To Address in Gravity Forms Notifications

  1. Log in to your WordPress dashboard and navigate to the Forms section.
  2. Locate the form for which you want to update email notifications and click on the title of the form to open its settings.
  3. In the form editor, click on the Settings menu and select Notifications.
  4. Choose the notification you want to update (e.g., “Admin Notification” or “User Notification”).
  5. Locate the Reply-To field and enter the desired email address you want recipients to use when replying (e.g., yourname@palomar.edu or team@palomar.edu).
  6. Click Update Notification to apply your changes.

Common Questions

Why can’t I change the from address?
For security and consistency, the from address for all WordPress emails is now set to wordpress-notifications@palomar.edu. This ensures emails sent from our system comply with institutional email policies and avoid being flagged as spam.

What happens if I don’t set a reply-to address?
If you don’t set a reply-to address, email recipients will not have an option to respond directly to you or your team. The default from address (wordpress-notifications@palomar.edu) is not monitored, so it’s essential to configure a reply-to address for forms or notifications requiring user interaction.

What if I use something other than Gravity Forms to send email?
If you are using another WordPress feature to send email, you will need to set the reply-to address using whatever options that feature offers. If you encounter any issues or need additional guidance, please open an ATRC help ticket or call us at (760) 744-1150 ext. 2862.