To add a Preferred Name – Navigate to My Profile
Academic Technology Resources Centers Help
Chapter: Students
Information for Students
Getting Started with ATRC Help Documentation
Thank you for visiting the documentation site for the Palomar Academic Technology Resources Centers (ATRC). This is the home for guides for faculty and students using the products supported by the ATRC. We have tried to organize this material first based on the product (i.e. Canvas, Zoom, WordPress) and then by who might need the material (i.e. Students, Faculty). Often the material here will give a brief explanation and then refer you to official documentation by the makers of the various products, so keep in mind you may end up on a non-Palomar site eventually.
You may also want to visit the ATRC’s Frequently Asked Questions listing. Those questions are also organized by product, but sometimes the language used in the questions makes more sense than the labels on this documentation site. And if all else fails, you can always submit a ticket to the ATRC Help system if you can’t find the information you need on the sites.
Zoom Resources for Students
- How to join a Zoom meeting (links to an external site.)
- Palomar College’s Website Privacy Policy
- Zoom integration in Canvas: 3-minute video walkthrough (links to an external site.)
Support for the Zoom client application
You can get support for the Zoom client application directly from the Zoom Support team.
Download the Zoom client application
You can download the Zoom client from the Palomar College Zoom download page.
Reporting Problems with Canvas
If you have any technical problems with Canvas please refer to the Help menu at the bottom of the global navigation menu (visually there is a circle with a question mark in it at the lower left of the Canvas screen).
Student Questions about Canvas course content
Most of the questions students have about their Canvas courses revolve around the actual course content or course layout, so most questions really need to be asked of your instructor. To find contact information for your instructor, please visit the Palomar College Directory and either search for your instructor by name or look up the department contact information.
Canvas Account Creation and Timing
It can take a bit of time for changes in the enrollment system to percolate over to Canvas, so if you have just signed up for classes it may be up to three hours before you will see the new course listed in the Canvas All Courses list. Similarly, if you just applied for admission to Palomar, it may take up to three hours for your Canvas account to be generated.